Update - We are continuing to monitor for any further issues.
Apr 20, 2026 - 16:19 BST
Apr 20, 2026 - 16:19 BST
Monitoring - This issue now appears to be fully resolved for the vast majority of affected numbers that have been reported to us.
If you are still experiencing any problems, please contact our support team at support@rawcom.co.uk so we can investigate promptly.
Once again, we apologise for any inconvenience this outage has caused. We have raised this with the carrier to understand the root cause and help reduce the likelihood of similar issues in future.
Apr 16, 2026 - 09:20 BST
If you are still experiencing any problems, please contact our support team at support@rawcom.co.uk so we can investigate promptly.
Once again, we apologise for any inconvenience this outage has caused. We have raised this with the carrier to understand the root cause and help reduce the likelihood of similar issues in future.
Apr 16, 2026 - 09:20 BST
Update - We are now starting to see affected customer numbers restoring service, and inbound calls are beginning to work again.
We are continuing to test and monitor the situation closely, and are working with the carrier to identify and resolve any numbers that are still impacted.
We will provide a further update as soon as more information becomes available.
Apr 15, 2026 - 15:12 BST
We are continuing to test and monitor the situation closely, and are working with the carrier to identify and resolve any numbers that are still impacted.
We will provide a further update as soon as more information becomes available.
Apr 15, 2026 - 15:12 BST
Update - We continue to work closely with our carrier regarding the major outage affecting inbound calls to some customer numbers.
At this time, there has been no significant change since the last update. The issue remains under active investigation, and the carrier is continuing to work through affected numbers to restore service.
We are maintaining regular contact and pushing for a faster resolution wherever possible.
We understand the impact this is having and will provide a further update as soon as more information becomes available, or within the next hour.
In the meantime, if you have not already reported affected numbers, please email support@rawcom.co.uk so we can ensure they are included in the resolution process.
Apr 15, 2026 - 13:20 BST
At this time, there has been no significant change since the last update. The issue remains under active investigation, and the carrier is continuing to work through affected numbers to restore service.
We are maintaining regular contact and pushing for a faster resolution wherever possible.
We understand the impact this is having and will provide a further update as soon as more information becomes available, or within the next hour.
In the meantime, if you have not already reported affected numbers, please email support@rawcom.co.uk so we can ensure they are included in the resolution process.
Apr 15, 2026 - 13:20 BST
Update - We are continuing to share affected numbers with the carrier, and they are actively working through these to restore service as a priority.
We understand the impact this may be having and are continuing to push for a more efficient resolution process. We will keep you informed as we receive further updates and as additional numbers are successfully restored.
Apr 15, 2026 - 11:55 BST
We understand the impact this may be having and are continuing to push for a more efficient resolution process. We will keep you informed as we receive further updates and as additional numbers are successfully restored.
Apr 15, 2026 - 11:55 BST
Update - We are continuing to work on a fix for this issue.
Apr 15, 2026 - 11:54 BST
Apr 15, 2026 - 11:54 BST
Update - We are continuing to provide affected numbers to the carrier, who are actively working through these to restore service.
We understand the impact this issue is having and are pushing for a faster and more efficient resolution. We will keep you updated as we receive further information and as additional numbers are restored.
Apr 15, 2026 - 10:52 BST
We understand the impact this issue is having and are pushing for a faster and more efficient resolution. We will keep you updated as we receive further information and as additional numbers are restored.
Apr 15, 2026 - 10:52 BST
Identified - The issue has been identified and a fix is being implemented.
Apr 15, 2026 - 08:33 BST
Apr 15, 2026 - 08:33 BST
Update - Important:
Due to the nature of this fault, calls are being routed incorrectly within the carrier network (including emergency routing) before ultimately failing. As a result, diverting the number to another destination or voicemail will not resolve the issue, as the call is not reaching our platform correctly.
Apr 15, 2026 - 08:32 BST
Due to the nature of this fault, calls are being routed incorrectly within the carrier network (including emergency routing) before ultimately failing. As a result, diverting the number to another destination or voicemail will not resolve the issue, as the call is not reaching our platform correctly.
Apr 15, 2026 - 08:32 BST
Update - We have been informed by the upstream carrier that this issue has been partially resolved. However, it is still believed to be affecting a number of customers, for inbound calls from other networks.
If you are continuing to experience issues — specifically hearing a “You have dialled an incorrect number” message when calling from another network (e.g. mobile) — please contact us at support@rawcom.co.uk
with the affected number(s).
We are continuing to work with the carrier to fully resolve the issue and will provide further updates as soon as more information becomes available.
Apr 15, 2026 - 08:18 BST
If you are continuing to experience issues — specifically hearing a “You have dialled an incorrect number” message when calling from another network (e.g. mobile) — please contact us at support@rawcom.co.uk
with the affected number(s).
We are continuing to work with the carrier to fully resolve the issue and will provide further updates as soon as more information becomes available.
Apr 15, 2026 - 08:18 BST
Investigating - Please be advised that we're investigating reports of failed inbound calls from other phone networks. We've traced this to a specific carrier and have escalated with them. We'll provide further updates asap.
Apr 14, 2026 - 17:55 BST
Apr 14, 2026 - 17:55 BST
About This Site
Here you will find real-time information about the availability and performance of our services. We use this page to communicate service disruptions, maintenance events, and ongoing incidents. Our goal is to keep you informed and up to date at every step. Be sure to subscribe for updates.
If you’re experiencing an issue that isn’t reflected here, please contact our support team directly.
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